How can we help?
Search the Help Centre, browse by category, or message a real human. We answer every Help ticket within one business day.
Eight places to look first.
Each category has its own dedicated set of articles, written by the team who actually built that part of the platform.
Account & profile
Sign-in, password resets, two-factor auth, profile photo, deleting your account.
Payments & refunds
How to pay, what we charge, refunds within 14 days, gift card credit, GST receipts.
Watching Workshops
Casting to TV, downloading for offline, captions, your 90-day window, video quality settings.
Watch Parties
Hosting a party, inviting friends, who pays, sync issues, group chat, scheduled vs live mode.
Gifting
Sending a Workshop or gift card, scheduling delivery, redemption, returns, bulk team gifts.
For Hosts
Recording, uploading, editing, captions, payouts, tax forms, the AI policy, the dashboard.
Boasts & the Community Growth Fund
Sharing your finished work, how the Community Growth Fund flows back to Members and Hosts, redeeming reward credit, leaderboards.
Trust & safety
Reporting content, our AI policy, copyright takedowns, blocking users, age-gated Workshops.
The questions we get most often.
Click any question to read the full answer. If we update the article, the date next to it updates too.
Fix it yourself in two clicks.
Talk to a real human (no bots).
No phone tree, no auto-responder, no “we’ll get back to you in 5 to 10 days.” Three ways in. Pick whichever fits.
Couldn’t find what you needed? That’s on us.
Email help@minglein.com.au with the question and we’ll add the article within 48 hours. Credit goes to you in the page footer.